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WELCOME! Representing the tri-region in the heart of Alberta; Spruce Grove, Stony Plain and Parkland County, the Spruce Grove Chamber of Commerce is the voice of business in the region.

Surveillance Operator I

Edmonton Marriott at River Cree Resort
Job Description


Reporting to the Director of Surveillance & Compliance, the Surveillance Operator monitors the premises using electronic surveillance equipment and will report suspicious activities to the proper managers.



  • Protects the safety of patrons and staff;
  • Protects the assets of the property;
  • Protects the confidentiality of the department;
  • Completes routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals and/or activity, and acting as a support unit to other departments in relation to the protection of company assets.
  • Maintains accurate logs of all procedure violations or completing reviews of all material that is pertinent to site operations.
  • Promote and maintain the utmost integrity and the highest calibre of customer service and respect to all patrons, employees and AGLC personnel.
  • Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
  • Maintain awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.
  • Maintain a clean and safe work environment. Complies with safety procedures including use of required safety equipment and identifies unsafe practices or conditions.
  • Additional or different responsibilities or duties, which are consistent with the position summary, may be assigned at the discretion of the position’s supervisor and/or manager


  • 1-2 years demonstrated security/surveillance experience (preference given to experience in a casino environment) other combination of education and experience may be considered.
  • Gaming experience is a definite asset.
  • Knowledge of surveillance equipment and cheating/advantage play a definite asset.
  • Communication Skills: Must be adept in reading, writing and comprehension of the English language.
  • Manual Dexterity: The Surveillance Operator must have the dexterity to manoeuvre electronic surveillance equipment smoothly using a mouse or joystick.
  • Must have the ability to sit at a desk for extended periods of time.
  • This type of work appeals to people who enjoy having clear rules and guidelines for their work, dealing with people from diverse backgrounds and controlling access to facilities.
  • Possess math skills to calculate the payouts and commissions relevant to appropriate table games.
  • Knowledge of cheating/advantage play a definite asset.
  • The candidate must be able to hold a registered gaming worker license as set out in the AGLCs Terms & Conditions.
  • Promote and maintain the utmost integrity and the highest calibre of customer service and respect to all patrons, employees and AGLC personnel.
  • Possesses detailed knowledge of casino table games such as blackjack, mini-baccarat, roulette and craps, slots, poker, cash/slot cage, and count room policies and procedures.